Messages
MRWMarta RossiI was charged twice for order #4821Needs you · refund €240
PL@Priya LalRe: Invoice for September — could you resend…Needs you · invoice change
JKTJonas K.You: DHL left it at Packstation 112…Agent replied
LMIlena.makesDo you ship to Norway? 🇳🇴Agent replied
VBVisitor from BerlinPricing page · is there a yearly plan?Waiting on customer
ABTAna BrásThanks, all sorted!
Marta RossiWhatsAppNeeds you
Ciao, I was charged twice for order #4821. €240 two times! Please refund one
Translated from Italian
Agent found 2 captured payments of €240, 40 seconds apart
I can see both payments, Marta — sorry about that. I'm checking the refund with my team, you'll hear back in a few minutes.
Support agent · 14:03
Ok grazie
✦Support agent asks: refunds over €200 need a person2:14
refund_payment€240.00 to Visa ··4417duplicate chargeDone — I've refunded €240 to your Visa ending 4417. It shows up in 3–5 business days. Sorry again for the trouble!