Overview
Conversations1,846↑ 12% vs Sep
Solved by the agent71%↑ 6 pt
First reply38 speople: 14 min
Rating4.7↓ 0.1 · 212 ratings
Conversations by channeldaily, last 30 days
WhatsAppEmailTelegramInstagram
Channelsshare of conversations
WWhatsApp74% solved by agent81244%
@Email52% solved by agent49827%
TTelegram81% solved by agent33118%
IInstagram69% solved by agent20511%
Why people writetopics found by the agent
| Topic | Chats | Handed to you |
|---|---|---|
| Where is my order | 604 | 3% |
| Refunds & double charges | 188 | 61% |
| Shipping abroad | 142 | 8% |
| Invoices & VAT | 97 | 44% |