Approval limits
Some actions wait for a person before the agent takes them. You pick which ones and where the line is.
What needs approval by default
- Refunds over €200
- Discounts over 15%
- Anything about a legal claim
The customer gets a holding reply right away, so nobody waits in silence while you decide.
Change a limit
Open Settings → Support agent → Limits, change the amount and save. It applies to new conversations straight away.