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Marta Rossi
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Today · WhatsApp
Ciao, I was charged twice for order #4821. €240 two times!
I can see both payments — checking the refund with my team now.
Support agent · 14:03
Ok grazie
The agent needs your approval
Refunds over €200 need a person. Both charges are 40 seconds apart.
€240.00
refund to Visa ··4417
Done — I’ve refunded €240 to your Visa ending 4417…
Approve & send
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Deny
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